Question 1

Who is Latchbird for?

Accepted Answer

Latchbird is intended for independent plumbing contractors who want a clear place to collect homeowner inquiries and review their leads.

Question 2

How does a homeowner send a project inquiry?

Accepted Answer

A homeowner uses the contractor’s public inquiry form to share project details and contact information. The homeowner does not need a Latchbird account to submit an inquiry.

Question 3

Where do contractors review submitted inquiries?

Accepted Answer

Contractors review public form submissions in their private Latchbird workspace alongside leads they add manually. Project and contact details stay together for follow-up.

Question 4

Does Latchbird monitor my inbox?

Accepted Answer

No. Inbox monitoring is unavailable until a supported inbox integration and the required credentials exist. Latchbird does not currently watch or import email messages.

Question 5

Can homeowners book an estimate through my connected calendar?

Accepted Answer

No. Estimate booking through a connected calendar is unavailable until a supported calendar integration and the required credentials exist. Estimates are not currently booked through Latchbird.

Question 6

Does Latchbird email a daily report?

Accepted Answer

No report email is sent. Contractors can review a daily summary of new leads and follow-up activity inside the private workspace.

Clear answers for the work behind every inquiry.

Frequently asked questions